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Exam Pro: Windows 7, Enterprise Desktop Support Technician - Recent Posts |
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Windows 7 enterprise desktop support technician pdf free. Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician
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Installing Windows 7 1 2. Configuring Network Connections 14 3. Troubleshooting Login Problems 24 4. Configuring VPN Connections 35 5. Troubleshooting Hardware Issues 45 6. Troubleshooting Boot Up Issues 55 7.
Recovery Folders and Files 62 8. Working with Printers 71 9. Dealing with Software Issues 80 Managing and Monitoring Performance 90 Configuring and Troubleshooting Internet Explorer 98 Installing Windows 7 1 Exercise 4. Troubleshooting Hardware Issues 45 Exercise 1. Troubleshooting Boot Up Issues 55 Exercise 2.
Troubleshooting Login Windows 7 enterprise desktop support technician pdf free 24 Exercise 3. Configuring VPN Connections 35 по этой ссылке. Working with Printers 71 Exercise 4. Configuring and Troubleshooting Internet Explorer 98 Exercise 9. Resolving Security Settings Managing and Monitoring Exercise The computers здесь for this lab are listed in Table In addition to the computers, you will also require the software listed in Table to complete Lab 1.
Your instructor will provide you with access to the worksheets. It is recommended that you use a USB flash drive to store windows 7 enterprise desktop support technician pdf free worksheets, so you can submit them to your instructor for review.
As you perform the exercises in each lab, open the appropriate worksheet file using WordPad, fill in the required information, and save the file to your flash drive. Therefore, the first task is to take a new computer and perform a clean install of Windows 7 from DVD. Completion time 30 minutes In a classroom lab environment, each student should install NOTE Windows 7 on his or her own workstation, regardless of its current adobe illustrator cc exe free. This is to ensure a clean working environment for subsequent labs.
Turn on the computer and insert the Windows 7 installation disk into the DVD drive. Users who are using virtual workstations will need to attach an ISO windows 7 enterprise desktop support technician pdf free of the installation disk to the virtual DVD drive. Since each virtual environment is different, you may need to ask your instructor if you do not know how to do this. Press any key to boot from the DVD if necessary.
A progress indicator screen appears as Windows is loading files. The computer switches to the Windows graphical interface and the Install Windows page appears, as shown in Figure Figure The Install Windows page www. Click Next to accept the default values for the Language to install, Time and currency format, and Keyboard or input method parameters.
The Install now screen appears. Click the Install now button. The Please read the license terms page appears. Select the I accept the license terms check box and click Next.
The Which type of installation do you want? Click the Custom advanced option. The Where do you want to install Windows? Figure The Where do you want to install Windows? Click Drive options advanced. Additional command buttons for manipulating the drives appear. If the drive already has a partition, select a partition in the list and click Delete. A warning box appears, prompting you to confirm that you want to delete the partition.
Click OK. The system deletes the partition. Repeat steps 9 and 10, if necessary, to delete all other existing partitions on the computer. Click New. The new partition controls appear. In the Size spin box, specify a size of 40 GB. This will leave at least 40 GB of unpartitioned space on the computer. Question What is the minimum available hard disk space required for 2 the bit version of Windows 7 Enterprise edition?
Click Apply. A message box appears, specifying that Windows might have to create additional partitions. The system creates the partition you defined, as well as a MB partition, as shown in Figure Figure New partitions on the Where do you want to install Windows? Select the large partition windows 7 enterprise desktop support technician pdf free just created and click Next.
The system installs Windows 7, a process that takes several minutes and requires two system restarts. Then, the Set Up Windows page appears. In the Type a user name text box, type student. Windows 7 enterprise desktop support technician pdf free Set a password for your account page appears. The Help protect your computer and improve Windows automatically page appears.
Click Ask me later. The Review your time and date settings page appears. Windows 7 enterprise desktop support technician pdf free option will disable Windows updates. From the Time zone drop-down list, select the correct time zone or your location. If the date and time specified in the calendar and clock are not accurate, correct the settings and click Next.
Click Work network. The system finalizes your settings and the Windows desktop appears. Remove the Windows 7 installation DVD from the drive. Leave the computer ссылка на подробности on for the next exercise. Exercise 1. Completion time 10 minutes 1. Click the Start button. Then click Control Panel. The Control Panel window appears. While in Category view, click View network status and tasks under the Network and Internet group.
Click Local Area Connection. Click Properties. Completion time 5 minutes 1.
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Alpine Ski House manages chalets in ski resorts around the world. The main office is located in Vancouver. Chalets are located in Japan, France, and Australia. Alpine Ski House has employees. The forest contains a domain named alpineskihouse. The network contains four Active Directory sites. All sites have high-speed Internet connections and connect to each other entedprise using VPNs. The site information is shown in the following table.
The relevant servers are configured as shown in the following table:. Consequently, the help desk must instruct local staff to enable /1348.txt desktop connections on each public computer. You need to ensure that remote desktop /47485.txt are enabled when public computers are deployed in the chalets.
What should you do? Enable Remote Desktop Connection in the standard computer image. Request that a network administrator create a logon script for the domain. Request that a network administrator create a new Group Policy to enable remote desktop connections. Link the new Group Policy to each site. Users in Site 3 report that their computers take a long time to start and that they are unable to access the Internet. What should you request an administrator to do? Add the DNS server role to Server3.
QUESTION 67 Remote users report that after they renew their smart card certificates, they are unable to log on to their computers windows 7 enterprise desktop support technician pdf free using their smart cards. You need to ensure that windows 7 enterprise desktop support technician pdf free can log on by using their smart cards. What should you instruct the users to do?
Change their smart card PINs. Request a new smart card certificate. Log on by using their user names and passwords, suppoort then lock and unlock their computers. Establish по этой ссылке VPN connection from the logon screen and use their smart cards for authentication. You need to provide the network administrator with a network capture of DirectAccess traffic.
Which tool should you use? The Web site is updated. As продолжить чтение result, this page may not display correctly. Modify the Internet Explorer Windows 7 enterprise desktop support technician pdf free zone settings. Case Study 6 — Fabrikam, Inc. Active Directory Information The company has a main office and a branch office. The main office connects to the branch office by using a WAN link. The network contains a single Active Directory domain that has users.
The domain contains three domain controllers and an enterprise root certification authority CA. Смотрите подробнее servers run Windows Server R2. All user accounts are in an organizational unit OU named Employees. The computer accounts for all desktop computers are in an OU named Desktops.
The computer accounts enterprize all portable dewktop are in an OU named Laptops. Client Жмите сюда All client computers run Windows 7 Enterprise. All users have desktop computers. Technifian computers are members of the domain. All desktop computers use wired connections to connect to the network. All portable computers use wireless connections to connect to the network.
Company policy states that all deskgop computers must be configured by using DHCP. The company has an internal Web site. The Web site is configured to use SSL encryption and to require client certificates. All company users can access the internal Web site. Enterpprise new technician reports that the DHCP snap-in is unavailable on his computer. You need to ensure that the technician can view the configurations of the DHCP servers. Fnterprise the technician to customize the Start menu to display the techniciam tools.
Request that the technician be added to the Server Operators group in Active Directory. QUESTION 71 The help desk reports that users receive a security warning message when they try to access the internal Suppirt site shown in the technicisn The help desk confirms that users never received this security warning message before. You need to provide a solution to prevent users from receiving the security warning when they try to access the internal Web site.
Ssupport the users to download the certificate of the Web server. Des,top the users to download a new certificate revocation list CRL. Request that a domain administrator ehterprise the Web server SSL certificate. Request that a domain administrator renew the user authentication certificates for all users. You need to recommend vree solution to improve performance when users access the file shares from the branch office.
The solution must minimize hardware costs. What should you recommend implementing? BranchCache B. DirectAccess C. Universal Group Membership Caching. The help desk sends you the screen capture shown in the entetprise You need to resolve the network connectivity issue. The solution must adhere to the company policy. What should you windows 7 enterprise desktop support technician pdf free help desk to do? Modify the network configuration and define the IPv4 default gateway.
Case Study 7 — Contoso, Ltd. IP Addressing Contoso has one office. The IP windows 7 enterprise desktop support technician pdf free for Contoso is configured as shown in the following table: Active Directory Configuration You have an Active Directory forest that contains one domain named contoso. All domain controllers run Windows Server R2. An OU exists for each department in the company. The Users OUs contains the user accounts for each department.
The Computers OUs contain the computer accounts for each department. The Domain Controllers OU contains the computer accounts for all domain controllers. The Servers OU contains the computer accounts for посмотреть больше other servers. Ten sales users participated windows 7 enterprise desktop support technician pdf free a pilot project to test the new VPN.
The pilot project /25264.txt two months. After the pilot project, the VPN server was put into production. The VPN server requires certificate authentication. Printer Configuration Network printers are located in dupport single room on each floor. Users windows 7 enterprise desktop support technician pdf free search Active Directory to find printers that are nearby.
Print1 is the print server for neterprise printers. Client Computer Configuration Most users have desktop computers. Several users in the sales and management departments have portable computers because they travel frequently.
All client computers run Windows 7 Enterprise. GPO-IE is linked to the domain. Приведенная ссылка users enteprrise the company use a custom application named App1. App1 is manually installed on all client computers. A new version of App1 is available.
Some features in the new version of App1 are incompatible with the previous version of App1. You need to recommend qindows solution to prevent all users from using the previous version windows 7 enterprise desktop support technician pdf free App1.
What should you recommend? Users report that when they search Active Directory for printers on Floor 1, the new shared printer is missing. All other shared printers on Floor 1 appear. The help desk reports windowz users can manually connect to the shared printer. You need to ensure that the new techniclan printer is displayed when users search for printers on Floor 1.
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